The GM – Rates and Credit IT FO/APS Desk Support provides application support to users from the fixed Income rates ,credit and MBS business, predominantly in the New York Offices but interacting and aiding global sites(ie LDN, Latam) as the business expands. Other global fixed income sites are in New York, Paris, Tokyo and Singapore.
Applicants must be flexible in their working hours as necessary to support a global investment bank’s requirements. The role involves close contact with Front Office teams and applicants must be capable of remaining calm and dealing with a dynamic high pressure environment. The team is regularly called upon to investigate problems involving complex financial products and calculations and knowledge of investment banking is therefore a must, however, knowledge of fixed income specifically, whilst desirable, is not essential provided other adequate investment banking and product knowledge can be demonstrated. Similarly an investigative mind-set and the ability to understand interactions between systems will be of great advantage for any applicant. Owning a problem from the initial user contact, reporting this problem in the bank’s proprietary reporting tool, following through to a resolution, liaising with other teams and developers where necessary, communicating at all times with the user and delivering a final resolution to them are all fundamentals to a good support analyst and this should be reflected in the applicants understanding of the support role. This is a unique and challenging role in a dynamic environment where one day will be unlike the next so the ideal candidate will need to be flexible, having the ability to adapt quickly and easily to this ever changing environment and role. Having Financial Engineering degree with python and Geneos scripting knowledge is highly preferred. Applicant will apply ITIL framework best practices on their day to day operations.
Person Specification Special Aptitudes:
As a member of the New York Rates and Credit IT Support Team, the candidate will be first point of contact for any Fixed Income Rates, Credit and MBS trading desk issues and related support work. This is a front office role which requires a highly motivated person who is able to work in a demanding environment.