The Network Service Desk Engineer will be part of the Managed Services team that provides 24×7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
The Support Engineer will be a professional with at least 2-5 years of network monitoring and support experience. Candidates must be able to work weeknights and weekends with minimal supervision. In this role, it is important to communicate effectively with all levels of technical and managerial staff and to recognize a problem and correct it before it escalates. Individual must have good phone communication skills, the ability to effectively interface with clients, have technical writing skills for documentation purposes and a strong sense of responsibility to meet schedule requirements and support clients.
Categories: Internet, Networking
Level: Intermediate Level
Location: New York, NY
Job Type: Full-Time
Start Date: Immediate
Hours: Shift (3 days on/3 days off, weekends included)
Minimum 2 years’ experience
Bachelor’s Degree Desired